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Home :: FAQ |
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Frequently Asked QuestionsWe have compiled a series of questions often received, along with their answers below. If your question is not within this listing, please contact us via the online contact form on the Contact Us page.
I couldn't reach someone in Maintenance and need to report a repair request for my home. What should I do? Office staff are available Monday to Friday, 9:00am to 5:00pm to assist you with repair requests. If the repairs are an emergency request (listing here), please call the Admin Assistant/Front Desk at 807-343-9401, ext #805, or by dialing zero. If not an emergency, you can choose one of the following methods:
Tenants, if you are sending an email, please make sure to include your address in the subject line.
What if I want to move into another rental unit in a different part of the city? Current Tenants may apply for a transfer by completing the Internal Transfer Form, copy is available here. Please be aware that your reasoning for a transfer must be within the guidelines; more information on guidelines is available here.
How long is the rent-geared-to-income (RGI) subsidized housing wait list? Once a submitted application is completed in full and is "Active" on the wait list, placement could take as little as six (6) months. Depending on rental unit availability that will support you and your family's housing needs, it may take anywhere from one (1) year or more for approved applicants to be placed in a new home, sometimes less. It is understood that the completion of a housing application does not guarantee that the Corporation will provide rental accommodations.
What happens once I've handed in my housing application? If the application is completed in full and all required documents are submitted, it will be deemed as eligible and entered onto the Corporation's wait list. Applicants will receive a letter of acknowledgement from the Tenant Placement Worker that you've been placed on the wait list. NOTE: processing of housing applications may take up to ten (10) business day or more to be completed, please be patient as you await a confirmation letter in the mail. If the application is not complete, a request for further information is sent by mail or email; your application will be returned to you for completion if sections are left blank or missing required documentation. The Tenant Placement Worker will complete landlord reference checks and an in-home interview to asses your need for housing for all "Active" applications. Finally, a Tenant Selection Meeting is held; this determines the application priority order and/or if the applications are approved. Depending on vacancies, a housing unit is offered by letter during a scheduled viewing. Applicants are given a time frame of 24-hours, from the time of the viewing appointment, to accept or decline the offer of housing. NOTE: if an applicant does not respond within the time frame given, the housing offer is then rescinded and the application is returned to the bottom of wait list as a lower priority. When the unit is ready for occupancy, an appointment is scheduled between the applicant and the Tenant Placement Worker to complete the signing of a new lease agreement and later to conduct a final Move-in Condition Inspection of the unit. Keys are released only when all new move-in paperwork has been completed and the first month's rent is paid.
How long will my Application remain on file (active)? It is your responsibility to keep in touch with the Tenant Placement Worker on a regular basis, or at min. every six (6) months to ensure that your application remains active. Applicants must also provide the Corporation with any/all updates of information concerning your application within thirty (30) days (such as changes to your household members, income, or accommodations). It is the policy of the Corporation that all applications without activity past a six (6) months period will be changed to an “Inactive” status; after twelve (12) months, application files are closed and removed from the Corporation's waiting list.
Would I be responsible to pay for utilities such as Hydro (Electricity), Heat, or Water? Heat and Hydro utilities are paid by the Corporation only for rental units under Section 95 Operating Agreement. As of November 2023, these utilities are the responsibility of tenant households under Section 15.1, COCHI and LEM, and all new tenants moving into any vacant unit, other than Section 95 units. Tenants will be responsible for creating an account with the utility companies prior to moving into a rental unit and paying for these services during their tenancy. An offer of housing may be rescinded if an applicant does not complete this requirement for housing placement.
Will any Appliances be supplied or do I have to buy my own? All currently occupied rent-geared-to-income (RGI) units are supplied with a fridge and stove for tenant usage and are owned by the Corporation. Unfortunately, due to a decrease in funding and changes to Operating Agreements, all new tenant households moving into any vacant unit, other than Section 95 units, will have to supply their own appliances. If you already have your own appliances and wish to use them in your new home, you must notify the Corporation prior to moving into an offered rental unit. In addition, the majority of our barrier-free units are provided with a washer and dryer owned by the Corporation.
What if I want to move into another rental unit in a different part of the city? Current Tenants may apply for a transfer by completing the Internal Transfer Form, copy is available here. Please be aware that your reasoning for a transfer must be within the guidelines; more information on guidelines is available here.
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