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Change to After-hours
Effective June 1, 2023: Tenants will be charged for After-hours calls deemed to be non-emergency, at a rate of $75.00 per hour, per call.
Following are examples of Emergency Maintenance Repairs:
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Electrical problems, such as sparking from receptacles
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Furnace problems, such as not running or the pilot light is out
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Plumbing problems, such as broken or frozen water pipes or hot water tank is leaking
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Sewer problems, such as backup coming from floor drain in basement
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Active flooding in basement
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Leaking roof where the interior structure is exposed to the elements
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Fridge or stove not working (first check your Tenant Handbook for troubleshooting suggestions)
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Front and/or back door is damaged and cannot be properly locked **
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Break-in, if suspected, call the Police and have them check unit if anyone is still inside and provide our office with an occurrence number and report any damages
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Broken windows, call the Police if applicable, obtain an occurrence number and call our office to secure and prevent exposure to weather
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Locked out – ONLY the principal leaseholder(s) can call and this is a service which will be charged back to your account (TCB)
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FIRE – get everyone out safely and call 911 / Fire Department and inform your neighbours, especially if you live in a duplex or apartment
For more information and a printable version, please click here.
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